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WEBINAR ARCHIVE (70)
2017 Webinar: “You Want Me to Do What?” The Proper Care and Handling of Difficult Clients

Date: 05/24/2017

Presented by Palbinder Shergill QC

We have all had them. And we will continue to get them. No client is perfect, and some are just… challenging. Join Palbinder Shergill QC as she discusses ways to deal with the difficult client, covering:

  • Working with the difficult client from file intake to resolution
  • Distinguishing a difficult client from a difficult case
  • Dealing with different client archetypes
  • Ethical considerations
  • Avoiding, managing, diffusing, firing difficult clients

… And the many other things that your principal should have told you but you were too afraid to ask!


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